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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nicole Kudelka

February 13, 2026

5  out of  5
rating by Nicole Kudelka
"Kim was so helpful through the whole process with moving and renting. She made it feel seamless getting home insurance and renters insurance and was able to answer all questions that we had."
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noel a

February 12, 2026

5  out of  5
rating by noel a
"Kimberly, We can't thank you enough for going above and beyond to help us secure better insurance. Your guidance, attention to details, and genuine care made all the difference. We feel much more protected and at peace thanks to you. Have a blessed day! Respectfully, Noel & Family"
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John Fischer

February 11, 2026

5  out of  5
rating by John Fischer
"I had a great experience working with Kimberly La Gra at State Farm while getting a quote for my auto insurance. She was professional, responsive, and took the time to clearly explain my coverage options without any pressure. Kimberly made the process simple and straightforward, answered all of my questions, and helped me understand exactly what I was getting. It’s refreshing to work with someone who values clear communication and customer service. I highly recommend reaching out to her if you’re shopping for insurance."
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Chris Winters

February 5, 2026

5  out of  5
rating by Chris Winters
"Met with Kathy in the Olympia office today to go over my policies, very helpful, kind, and thorough."
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pollybarber1

January 26, 2026

5  out of  5
rating by pollybarber1
"What a great experience with Kathy Bader today! Kathy was professional and easy to talk with. Thank you, Kathy, for explaining everything."
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Kaelee Coffey

January 17, 2026

5  out of  5
rating by Kaelee Coffey
"Kim L. helped me get our side by side ensured today. She was very quick, efficient, and knowledgeable. I would highly recommend!"
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Micah Brunner

January 13, 2026

5  out of  5
rating by Micah Brunner
"Cara Angell has been our agent for a few years now and is always super prompt, helpful, knowledgeable, and friendly! Her customer service is top-notch and I highly recommend her :)"
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Ahmed Aibak

January 13, 2026

5  out of  5
rating by Ahmed Aibak
"I had a fantastic experience working with Cara Angell on my recent audit and throughout the time my business was insured with Statefarm. She was incredibly helpful, professional, and efficient throughout the entire process. I appreciate her prompt follow-up and making sure everything was handled smoothly. I highly recommend working with Cara and the Bakala team for excellent service!"
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Cody Buck

January 8, 2026

5  out of  5
rating by Cody Buck
"Kim was amazing handling our insurance needs. Very knowledgeable and efficient! I’d recommend her to anyone that I know."
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Dennis Shade

January 3, 2026

5  out of  5
rating by Dennis Shade
"Outstanding local service. Excellent and very responsive staff. I highly recommend this agency for your insurance."
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David Mikesell

January 3, 2026

5  out of  5
rating by David Mikesell
"Impressive, personal service."
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Brittney Krakenberg

January 1, 2026

5  out of  5
rating by Brittney Krakenberg
"Kim was absolutely amazing in helping me get a better rate. She was very knowledgeable and was able to explain things to me that I didn’t understand and answered all my questions. Thank you so much!"
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Allyn Rickards

December 31, 2025

5  out of  5
rating by Allyn Rickards
"Love State Farm, they have always done their best to get us the best coverage and it's never felt like talking to a sales person or anything being pushed on us. My wife called and talked to Kim today and she was amazing and very knowledgeable."
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Timmian Smith

December 16, 2025

5  out of  5
rating by Timmian Smith
"I've been with Melanie and her team for over a decade, and it never ceases to amaze me how much they care for their customers. I just got off the phone with Gray, who provided amazing customer service. He made things so easy!! Every person I've interacted with over the years has been absolutely wonderful and helpful. Melanie and team, THANK YOU!!"
We responded:
"Thank you so much for this incredible review and for trusting Melanie and our team for over a decade! It truly means a lot to hear how consistently cared for you’ve felt over the years. We’re thrilled that Gray delivered amazing customer service and made everything easy for you — that level of support is exactly what we strive to provide every customer, every time. Your kind words for Melanie and the entire team are deeply appreciated. Providing exceptional service is our top priority, and we’re grateful for the opportunity to continue assisting you with your life, homeowners, and vehicle insurance needs. Please don’t hesitate to reach out anytime we can help with updates, questions, or coverage changes."
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Cristin Wilson

December 15, 2025

5  out of  5
rating by Cristin Wilson
"Melanie Bakala @ State Farm is fabulous. She cares for her clients, makes the process easy and has competitive rates. Mel has put a friendly and efficient team together as well. I do want to give a shout out to Kimberly @ the Shelton office. I needed a couple of documents and she emailed them to me within 10 minutes. Thank you, Kimberly!"
We responded:
"Thank you so much for the fantastic review! We’re thrilled to hear about your great experience with our State Farm team. Melanie’s dedication to caring for her clients, keeping the process easy, and offering competitive rates is exactly what we strive for. We also appreciate you giving a special shout-out to Kimberly at the Shelton office — her quick response and efficiency are a perfect example of the high level of service our team aims to provide every day. Thank you again for taking the time to share your experience. We look forward to assisting you with any future insurance needs and continuing to provide service you can always count on."
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bilal abughoush

December 12, 2025

5  out of  5
rating by bilal abughoush
"Kim was awesome, she was very patient and took the time to to explain each coverage to me, she answered all my questions and gave me the best coverage for the best value. I'm very happy she'll handle my insurance policy."
We responded:
"Thank you so much for the great review! We’re thrilled to hear that Kim provided such patient, thorough service and took the time to explain each coverage option clearly. Making sure you feel confident and comfortable with your homeowners insurance — while finding the best value — is exactly what we aim to do, and we’re glad Kim delivered that experience for you. Your trust means a lot to us, and we’re honored to help you protect what matters most. If you ever need adjustments or guidance, we’re only a call away."
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Kim La Gra

December 10, 2025

5  out of  5
rating by Kim La Gra
"I've had a term life policy that I felt would better serve me as something else. I know that the older you get the more expensive life insurance is. Kathy helped me navigate how to transition my term policy into a whole life. Now I'm locked in at a great rate for life instead of having it expire! Kathy was great at explaining how the policy would work for me over time and I really appreciated the transparency she gave me. If you need a life policy to protect your kiddos definitely give her a call!"
We responded:
"Thank you for taking the time to share such a thoughtful review! We’re so glad to hear that Kathy was able to guide you through transitioning your term life policy into a whole life policy that better fits your long-term goals. Securing a lifetime rate and gaining coverage that grows with you is a big decision, and it’s wonderful to know Kathy made the process clear, transparent, and easy to understand. Your confidence in her expertise means a lot to us — and your recommendation for others looking to protect their kiddos is truly appreciated. We're always happy to help, so feel free to reach out anytime you need anything. Thanks again for choosing our team — we’re grateful for your support!"
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Caitlin Mason

December 8, 2025

5  out of  5
rating by Caitlin Mason
"Kim helped me get a good deal on my insurance. She was thoughtful and compassionate."
We responded:
"Thank you for the wonderful review! We’re happy to hear that Kim was able to help you find a great deal on your homeowners and vehicle insurance. Her thoughtful and compassionate approach is something we truly value, and we’re glad she made your experience so positive. It’s our privilege to serve customers in our community, and we’re thankful for your trust in our office. Please reach out anytime — we’re here to help with whatever you need."
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Kayty Hawley

December 4, 2025

5  out of  5
rating by Kayty Hawley
"Kim at Bakalas office is fabulous"
We responded:
"Thank you Kayty for the great review!"
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Rick Fahlenkamp

December 4, 2025

5  out of  5
rating by Rick Fahlenkamp
"Kim was fantastic to work with, answered all my questions and was very kind and informative 👍 :)"
We responded:
"Thank you for the great review! We’re so glad to hear that Kim provided such kind, informative service and was able to answer all of your questions while helping with your homeowners insurance. Her dedication to making the process clear and comfortable is exactly what we strive for with every customer. Providing exceptional service is our top priority, and we’re glad we could deliver that for you. Let us know anytime we can assist with updates, questions, or new coverage needs."
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Steven Pearson

November 24, 2025

5  out of  5
rating by Steven Pearson
"Melanie Bakala State Farm has been my insurance agency for a few years now. Kat is my agent, and she is very professional, courteous and knowledgeable. I would highly recommend this agency."
We responded:
"Thank you for your kind words! We’re so glad to hear that Kat has provided professional and knowledgeable service over the years. Your recommendation means a lot to us, and we look forward to continuing to serve all your insurance needs!"
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Jesse Levan

November 24, 2025

5  out of  5
rating by Jesse Levan
"Miss Kathy made getting our renters so smooth and easy. We were done in under 30 minutes with so much confidence and oeace of mind in the coverage she helped us set up. She made our life quotes and car insurance quotes go just as smoothly and we are working those monthly premiums into our budget to get ready to add more coverage and give us more peace of mine. She has made taking the next steps in our financial stability and growth such smooth sailing. I definitely recommend Melanie Bakala State Farm and especially Miss Kathy Bader!!!!!!!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Miss Kathy made getting your renters, life, and car insurance so smooth and easy. It’s great to know you feel confident and at peace with your coverage. We truly appreciate your recommendation and look forward to helping you take the next steps in your financial stability and growth. Miss Kathy and the entire Melanie Bakala State Farm team are grateful for your trust!"
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Becky Piper

November 21, 2025

5  out of  5
rating by Becky Piper
"Thank You Kathy Bader for giving us a homeowners insurance quote we could not pass up. Your customer service was wonderful. Thank you for taking the time to sit with us and go through all the comparisons line by line to make sure we had a comparable plan. We appreciate you!"
We responded:
"Thank you for sharing! We’re so glad Kathy could help you find the right homeowners insurance and guide you through all the details. She’ll be thrilled to hear your kind words, and we really appreciate you choosing us!"
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Carmel Duerr

November 20, 2025

5  out of  5
rating by Carmel Duerr
"Kimberly was very friendly & professional!"
We responded:
"Hi Carmel, thank you for sharing! We’re glad Kimberly could provide such friendly and professional service. She’ll be happy to hear your kind words!"
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Hm Weimar

November 17, 2025

5  out of  5
rating by Hm Weimar
"I had an appointment with Kimberly. It was amazing! The first thing she asked me was what did I already understand about my insurance policy. It really impressed me. Instead sitting there giving me some spiel, she went through anything I didn’t understand and then explained what she had to offer. She was very personable and even shared some of her story. It was the best insurance appointment I’ve ever been to. Very informative and I give her an A+++ I definitely recommend Kimberly La Gra at State Farm."
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear that Kimberly took the time to really understand what you knew and helped make everything clear. She’ll be so happy to hear your kind words and we’re glad your appointment was informative and enjoyable. We truly appreciate your recommendation!"